We recently heard from customers who report men and women posing as water utility employees have asked to allow them into in the house to collect “COVID-19” samples or have said they need to check on something in the house.

QUAIL VALLEY UTILITY DISTICT service personnel DO NOT request to check on anything inside the house. Such action is considered, ONLY IF the customer requests our assistance.

QUAIL VALLEY UTILITY DISTRICT service calls are arranged and scheduled in advance. There may be times when service personnel are notifying customers for utility work in the area or responding to calls from passers-by or neighbors, but then the utility employee would arrive in a District marked vehicle, and present identification.
You can call the District’s office at 281-499-5539 to verify employee’s identification. However, call the Police Dept. (911) if in doubt.

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